SHIPPING & RETURNS

Shipping Policy

STANDARD ORDERS

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Orders can be placed on our website 24 hours a day, 7 days a week. After your order is processed it takes additional time for packaging, shipping, and delivery. It is our priority to get your orders out to you a soon as possible. Our current processing and delivery timeline is estimated at 2-10 business days.

 

Our business days are Monday - Friday, 9am - 5pm CST. We understand that timely delivery is crucial to you, and we are wholeheartedly committed to ensuring that your orders reach you as swiftly as possible.

 

Rest assured, every order is our priority, and our dedicated team is working tirelessly to expedite the fulfillment process. We deeply appreciate your patience. We are grateful for the opportunity to serve you and will always strive to provide you with the best experience possible. Our goal and desire is to get your order to you as soon as we possibly can, while maintaining integrity.

 

We are not responsible for shipping charges or time frames dealing with the postal service. Once we have completed and sealed the package, we then put it into UPS or USPS system and drop off and at that point they are responsible for shipping time frame.

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All standard orders shipped within the USA will ship via UPS Ground, UPS Flat Rate (if requirements are met, available online ONLY) or USPS Priority mail 2-3 day, depending on the members request at the time of placing the order. All orders are processed in the order in which they are received.

 

Any returned package due to a signature not being able to be obtained at the time of delivery is subject to a 20% restocking fee. All shipping charges are non-refundable. This cost is included within the Shipping & Handling rates available online.

 

INTERNATIONAL SHIPPING RESTRICTIONS

Due to restrictions on herbal products and/or Dietary Supplements, we are unable to ship to the following countries:

Afghanistan

Africa (all countries)

Austria

Brazil

Bulgaria

Costa Rica

Cuba

Denmark

Ecuador

Estonia

Germany

Greece

Iran

Israel

Italy

Libya

Luxembourg

Mexico

North Korea

Norway

Peru

Spain

Thailand

Turkey

United Arab Emirates

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PACKAGES TO CANADA

Due to Health Canada's policies, we are only able to ship to Canada under the following conditions:

• Canadians can only receive up to a 90 day supply within a 90 day period.
• Failure to comply will result in the package being held, returned and/or contents removed by Health Canada. Rapha Roots LLC is not responsible for any seized or returned package due to an individual's non-compliance with Health Canada regulations.

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Endangered Species (Canada) CITES

CITES is an agency which monitors the importation of endangered plant and animal species into Canada. Some botanicals are endangered and may be confiscated by customs. Please reference the CITES Endangered Species list before placing your order as we are not responsible for monitoring the list. If your items are confiscated, we will not be responsible for confiscated items.

 

We encourage all Canadian members to check with customs before placing orders to make sure vour orders are in compliance.

Return & Exchange Policy

ALL SALES ARE FINAL!!

We do not accept returns, refunds, or exchanges. If your purchased items) is/are damaged in transit, a new package will be sent out upon return of the damaged package. Please send an email to “ rootofhealing@rapharoots.info “ within 3 business days of receiving the package. Please include your name, a detailed description of the damaged product with photos, the order number and tracking number.

 

Please carefully read all product descriptions, our shipping policy, allergy information and all notations before placing the order. We do not accept any returns or exchanges, no exceptions.

 

Our products are handmade in small batches to ensure quality and consistency. However, due to these production processes and the use of all-natural ingredients, slight differences in size, smell, color or consistency are possible.

 

If an item appears to be missing from an order, we will immediately address the mishap by resending that item as a top priority. Missing items need to be reported within 3 days of the delivery date. Use the "Website Support" form to report missing items.

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REFUNDS ARE ONLY HONORED FOR REPLACEMENT OF DAMAGED PACKAGES THAT ARE NO LONGER AVAILABLE. 

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LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven't received a refund yet and it has been at least seven (7) business days, first check your bank account or credit card account. It may take some time before your refund is officially posted.

Refund processing times vary for different banks and credit card companies. If your refund has not posted within 14 days please contact us at rootofhealing@rapharoots.info

 

LOST OR STOLEN PACKAGES

 

Rapha Roots LLC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Upon inquiry, Rapha Roots LLC will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate the missing package.

PRIVATE POLICY

HOW WE COLLECT INFORMATION ABOUT YOU

Rapha Roots LLC and its team and volunteers collect data through a variety of means including but not necessarily limited to letters, phone calls, emails, voicemails, and from the submission of applications that are either required by law or necessary to process applications or other requests for assistance through our organization.

 

WHAT WE DO NOT DO WITH YOUR INFORMATION

Rapha Roots LLC may use Personal Data for the following purposes: Information about your financial situation and medical conditions and care that you provide to us in writing, via email, on the phone (including information left on voicemails), contained in or attached to applications, or directly or indirectly given to us, is held in strictest confidence. We do not give out, exchange, barter, rent, sell, lend, or disseminate any information about applicants or clients who apply for or actually receive our services that are considered patient confidential, is restricted by law, or has been specifically restricted by a patient/client in a signed HIPAA consent form.

 

Rapha Roots LLC may use Personal Data for the following purposes:

* To provide and maintain our Service, including to monitor the usage of our Service.

* To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

* For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

* To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates

* or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

* To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased orinquired about unless You have opted not to receive such information.

* To manage Your requests: To attend and manage Your requests to Us. We may share your personal information in the following situations:

* With Service Providers: We use Your personal information with Service Providers for payment processing.

* With other users: when You share personal information or otherwise interact in the public areas such as leaving comments, reviews, etc. such information may be viewed by all users.

629 W. Main Street, Oklahoma City, OK 73102

​Tel: 888-991-7073

Email: rootofhealing@rapharoots.info